Terms of service

Here’s a complete, D2C-ready Terms of Service (Terms & Conditions) page for your kombucha brand Fermits. This is written to be clear, protective, and suitable for an Indian e-commerce website.

📜 Terms of Service (Terms & Conditions)

Effective Date: [Insert Date]

Welcome to Fermits. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General

This website is operated by Fermits. Throughout the site, the terms “we”, “us”, and “our” refer to Fermits.

By visiting our website or purchasing from us, you agree to:

  • Be legally capable of entering into a binding contract

  • Provide accurate and complete information

  • Use the website only for lawful purposes

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

  • All products listed are subject to availability

  • We reserve the right to discontinue or modify products without notice

  • Product images are for representation purposes; actual product may vary slightly

Fermented Product Disclaimer

Our kombucha is a naturally fermented beverage:

  • It may contain natural carbonation

  • Taste, color, and sediment may vary

  • May contain trace amounts of naturally occurring alcohol

3. Pricing & Payments

  • All prices are listed in INR and include applicable taxes unless stated otherwise

  • We reserve the right to change pricing at any time

  • Payments must be made through approved payment methods available on the website

4. Orders & Acceptance

  • Once an order is placed, you will receive an order confirmation

  • We reserve the right to accept or cancel any order due to:

    • Product unavailability

    • Incorrect pricing

    • Suspicious or fraudulent transactions

If your order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary

  • Customers must ensure accurate delivery details

  • Fermits is not responsible for delays caused by courier partners or unforeseen circumstances

Perishable Goods Clause

Our products are perishable. Customers must:

  • Receive orders promptly

  • Refrigerate immediately after delivery

Failure to do so may impact product quality.

6. Returns, Refunds & Cancellations

  • Due to the perishable nature of our products, returns are not accepted

  • Refunds/replacements are only applicable for:

    • Damaged or leaking products

    • Incorrect items delivered

Requests must be raised within 24 hours of delivery with proof.

Order Cancellation

  • Orders can be cancelled within 2 hours of placing the order

  • Orders cannot be cancelled once shipped

7. User Responsibilities

You agree not to:

  • Use the website for illegal or unauthorized purposes

  • Attempt to hack, disrupt, or misuse the platform

  • Provide false or misleading information

8. Intellectual Property

All content on this website, including:

  • Logos

  • Product descriptions

  • Images

  • Branding

are the property of Fermits and may not be used without permission.

9. Health Disclaimer

  • Our products are not intended to diagnose, treat, cure, or prevent any disease

  • Information on the website is for general purposes only

  • Consult a healthcare professional if needed

10. Limitation of Liability

Fermits shall not be liable for:

  • Improper storage after delivery

  • Delays caused by third-party logistics

  • Any indirect or incidental damages arising from product use

11. Third-Party Services

We may use third-party services (payment gateways, delivery partners).
We are not responsible for their actions, policies, or service disruptions.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in [Your City, e.g., Hyderabad / Andhra Pradesh].

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14. Contact Information

For any questions regarding these Terms, you can contact us:

📩 Email: fermits014024gmail.com
📱 Phone/WhatsApp: +91-8142271006
📍 Address: char Chaman colony ,jahanuma ,hyderabad,50005