Refund policy

For a D2C website, your policy needs to do three things at once: build trust, reduce misuse, and handle perishable logistics clearly. Here’s a clean, conversion-friendly version tailored for your kombucha brand Fermits:

Returns, Refunds & Cancellation Policy

At Fermits, freshness matters.

Since our kombucha is a fresh, live fermented beverage, we do not accept general returns. However, we’re committed to making things right if something goes wrong.

✅ Eligible for Replacement or Refund

We offer a replacement or refund if:

  • Your order arrives damaged, leaking, or broken

  • You receive the wrong product

  • The product is spoiled or expired at delivery

📸 How to Raise a Request

To process your request quickly, please contact us within 24 hours of delivery with:

  • Order ID

  • Clear photos or an unboxing video showing the issue

📩 Email: support@fermits.com
📱 WhatsApp: +91-XXXXXXXXXX

🔁 Resolution Options

Once verified, we will offer:

  • Free replacement, or

  • Refund to original payment method (5–7 business days), or

  • Store credit (if preferred)

❌ Non-Eligible Cases

We won’t be able to process refunds/replacements if:

  • Request is made after 24 hours of delivery

  • Product has been opened, consumed, or tampered with

  • Improper storage (e.g., not refrigerated after delivery)

  • Minor variations in taste, fizz, or sediment (natural in kombucha)

🚚 Shipping & Delivery Notes

  • Please ensure someone is available to receive the order

  • Refrigerate immediately upon delivery

  • Delays caused by the customer may affect product quality and eligibility

⚡ Order Cancellation

  • Orders can be cancelled within 2 hours of placing the order

  • Once shipped, orders cannot be cancelled

💛 Our Promise

We stand by the quality of every bottle. If something isn’t right, we’ll do our best to fix it—quickly and fairly.

⚠️ Important Note

Kombucha is a naturally fermented beverage:

  • It may have natural fizz and sediment

  • Slight taste variations can occur between batches

  • This is normal and part of the craft process

💬 Quick Support Message (For Website Chat / WhatsApp)

Hi! Thanks for reaching out to Fermits 😊
Please share your Order ID and a photo/video of the issue within 24 hours of delivery.
We’ll review it quickly and arrange a replacement or refund if applicable