Shipping policy

For a kombucha D2C brand like Fermits, your shipping policy needs to clearly handle perishability, cold-chain expectations, and delivery accountability—while still sounding customer-friendly.

Here’s a complete, website-ready Shipping Policy you can use:

🚚 Shipping Policy

At Fermits, freshness is our priority.

We ensure that every bottle is packed and shipped with care to maintain quality and taste.

📦 Order Processing

  • Orders are processed within 24–48 hours of confirmation

  • Orders placed on weekends or holidays are processed on the next working day

  • You will receive a confirmation message once your order is shipped

🚛 Delivery Timelines

  • Metro Cities: 2–4 business days

  • Other Locations: 3–6 business days

Delivery timelines may vary depending on location and logistics conditions.

❄️ Cold Chain & Freshness

  • Kombucha is a perishable, live fermented beverage

  • We use secure packaging to maintain product integrity during transit

  • Refrigerate immediately upon delivery

⚠️ Delays in receiving or refrigerating the product may affect its quality.

📍 Delivery Responsibility

  • Please ensure someone is available to receive the order

  • If delivery is missed or delayed due to customer unavailability, Fermits is not responsible for product spoilage

💰 Shipping Charges

  • Shipping charges (if any) will be calculated at checkout

  • Free shipping may be available on select orders or promotions

📦 Order Tracking

Once your order is shipped, you will receive:

  • Tracking link via SMS/Email/WhatsApp

  • Real-time delivery updates

⚠️ Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier partner delays

  • Remote delivery locations

We appreciate your patience in such cases.

🚫 Undelivered / Returned Orders

If an order is returned due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

Re-shipping charges may apply.

🔁 Damaged Shipments

If your order arrives damaged or leaking:

  • Contact us within 24 hours of delivery

  • Share photos/videos for verification

We will arrange a replacement or refund as per our policy.

📞 Need Help?

We’re here to assist you.

📩 Email: support@fermits.com
📱 WhatsApp: +91-8142271006